Several of our clients have shared with us how they’ve been left hanging when their previous face-mount producers refused to stand behind their product when it failed after the warranty period. These artists were left paying out-of-pocket to re-make, re-crate, and re-ship fine art presentations to their very unhappy buyers. Despite the artist doing the right thing, the experience left their customers lacking the trust they once had to make future purchases. It was an unfortunate situation that both parties should never have experienced.
These stories are never fun to hear, but they are not uncommon. Most face-mount producers won’t guarantee their product beyond a few years — some as short as only 12 months! There is a solid reason for these unfortunate warranty periods — those producers simply cannot trust their own product not to fail! The sad irony is, they expect you to?
Trust is hard-earned. Reed has always stood behind the quality of every single product we’ve ever made. Period. We introduced Diasec face-mount technology to North America because an artist should never have to worry about anything they let out of their studio. They should have faith that their brand and their buyer’s investments are protected. Neither the artist nor the buyer should ever be surprised by an expensive fine art presentation failure.
Our Diasec face-mount simply, Does. Not. Fail. A permanent bond is formed between the print and the acrylic creating a unified piece that will not let go. It is the highest quality face-mount available, yet we price it very competitively. If other companies are pitching you a bargain, trust us, you’re getting exactly what you’re paying for.
Whether it’s a Diasec face-mount, pigment print, chromogenic, canvas, or any of our other products, the Reed Team continues to stand behind what we do because we know that the fine-art pieces we produce on your behalf are crafted with the finest materials and finished with the most exacting detail. We’ve never refused to replace a product due to defect. Our in-house artisans are confident enough to stand behind all of our products for years to come.
As a working artist, you should never have to bear the risk of guaranteeing a product that your supplier refuses to guarantee themselves.